E911 Service Capabilities

Broad-Connect offers e911 emergency dialing service. It is important to note, however, that e911differs in a number of ways from traditional 911 service.

Some of these differences include:

• e911 is only available at the address provided by you at time of order.
• You must NOT change the address location of the equipment without promptly notifying Broad-Connect.
• In most cases, your Broad-Connect phone number and address will be provided automatically to emergency personnel. However, in certain select situations, you may be required to provide this information verbally.
• Outages or disruptions of broadband service will disrupt Broad-Connect's Voice 911 Emergency Dialing capabilities. These outages may include: power failure or disruption, broadband service outage, broadband service suspension or termination