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RESOURCE CENTER
Frequently Asked Questions
Hosted PBX
What broadband speed do I need to use Broad-Connect Hosted Voice?
May I use Broad-Connect Hosted Voice with my existing broadband circuit?
Can I use my existing telephone numbers?
How is the voice quality on Broad-Connect Hosted PBX?
What happens to my voice calls if my connectivity is interrupted?
Do I need new hardware with my service?
What are the primary benefits of Broad-Connect Hosted Voice?
SIP Trunking
What is SIP?
What is SIP Trunking?
What are the Advantages of SIP Trunking?
What equipment do I need to purchase?
Will I need more bandwidth?
Hosted PBX
What broadband speed do I need to use Broad-Connect Hosted Voice?
A minimum of 384Kbps, both directions (upload and download) is required to support the first two voice calls. Additional bandwidth is required for additional calls. A Broad-Connect representative will be able to help you determine how much bandwidth you will need.
May I use Broad-Connect Hosted Voice with my existing broadband circuit?
Yes, provided it meets the minimum speeds for both upload and download. Also, QoS (Quality of Service) depends great deal on broadband service hence we recommend Broad-Connect Internet Services.
Can I use my existing telephone numbers?
Yes. All of your numbers can be ported over to Broad-Connect easily. And we handle all of these details for you. No need to reprint your business cards!
How is the voice quality on Broad-Connect Hosted PBX?
Your voice calls will sound as clear as traditional analog calls. Broad-Connect focuses on call quality and prioritizes voice over data throughout our network to give you the best possible call, every time.
What happens to my voice calls if my connectivity is interrupted?
If connectivity is interrupted, you will be unable to use your IP phone. You can, however, re-route incoming calls to an alternate phone through either the web portal or by calling Broad-Connect Support in the event that your main business location becomes inaccessible or should the situation warrant.
Do I need new hardware with my service?
Only Broad-Connect gives you option of utilizing your existing PBX phones, alternatively, you can buy new generation IP telephones from us.
What are the primary benefits of Broad-Connect Hosted Voice?
Broad-Connect Hosted Voice customers do not need to purchase, lease or maintain an expensive PBX. Customers also save money with free or low long distance rates. Moving/Adding/Changing employees can be done through a single call to Broad-Connect. Also, Broad-Connect Hosted Voice has many advanced features that improve overall productivity such as;
| Find Me/Follow Me | Unified Messaging | Advanced Automated Attendant |
| Remote Office | Application Integration | Automatic Call Distribution |
| Custom Hold Message | Toolbar for PC Integration | Nationwide 4 Digit Dialing |
| Music On Hold | Conference Bridge |
SIP Trunking
Session Initiation Protocol (SIP) is used for initiating concurrent connections within an IP infrastructure. A connection—or session—could refer to anything from a 2-way phone call, to a multi-party videoconference. The ability of SIP to integrate multiple types of devices is one of its primary advantages.
A SIP Trunk is a voice call that is routed over an IP network as opposed to the Public Switched Telephone Network (PSTN). SIP Trunks connect to the PSTN via an IP-PBX. Because SIP Trunks transmit calls over a data network they can be applied to other forms of data transmission as well.
What are the Advantages of SIP Trunking?
Not only is SIP Trunking typically much cheaper to install and maintain than analog lines, but it also provides enhanced features and functionality solving many problems of scalability and integrated communications faced by today’s businesses.
Reduce Hardware Costs SIP immediately reduces costs by eliminating the need to purchase ISDN, PRIs, or PSTN gateways. Reduce Monthly Costs By converging voice and data transmission, SIP reduces monthly carrier costs. Simplified Infrastructure SIP Trunking reduces the number of connection points by eliminating PRI and PSTN gateways. In conjunction with our fully-redundant disaster recovery protocols, this assures constant connectivity and minimizes the risk of downtime as a result of component failure. Scalability With a TDM-based PRI system blocks of 23 trunks must normally be added, each requiring a new gateway to interact with the PSTN gateway. But in a SIP Trunking scenario, you can increase (or reduce) your capacity by as little as one trunk at a time. Disaster Recovery Full Redundancy ensures system availability in the event of component failure. A power outage or a natural disaster could mean failure of your IP-PBX. With our SIP trunking service, however, if your IP-PBX fails, then a backup will take over, ensuring no loss or disruption. All Calls can be routed to another office, Cell Phone, or Voicemail until your IP-PBX is back up online. Furthermore, because your PSTN access is from a centralized Data Center, your service is protected at our data centre site. This means that you can move your service, seamlessly, from one location to another. Simplified Administration With SIP Trunking, adding new PBXs or locations to existing voice networks is not only fast and easy, but also doesn’t require any hardware changes. Trunks can be added and removed on a case by case basis using a simple, intuitive, web-interface. |
How many SIP Trunks do I need?
Trunks are purchased according to the number of anticipated simultaneous calls in an enterprise. If you find you need more call capacity, you can simply add trunks as needed. The process is quick and simple.
What equipment do I need to purchase?
SIP Trunks work with an IP-PBX. BroadConnect will be able to provide you with one.
Possibly. SIP Trunks prioritize voice over data transmission, therefore if many concurrent voice calls are taking place data transmission may slow down. In order to maintain exceptional internet speeds and call quality we recommend purchasing a dedicated internet connection from BroadConnect.