Hosted Call Center Solutions

Call Center Solution Components:

Automatic Call Distributor (ACD) – Intelligent call routing and queuing.

Auto Attendant – Interactive voice response (IVR) and custom messaging.

Agent and Supervisor Clients – Intuitive interface for greater agent productivity and management oversight.

Enhanced (ACD) – Enhanced queuing when Call Center is not staffed as well as wrap-up timer enhanced settings.

Music On Hold and Comfort Announcement – Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format.

Call Recording – Record all calls or selected calls.

Reporting and Monitoring – Supports any size environment, ranging from basic agent and queue performance statistics to advanced on-demand reports and real-time monitoring of Call Center Agents and Queues.

Call Center Solution Components:

Improves customer service – Ensures all incoming calls are serviced efficiently under any network condition at any time.

Flexible solution packaging: – Virtual ACD: Cost effective offering. Virtual Call Center: Complete offering

Call Centers anywhere in the world. 24 x 7 x 365, Follow-the-Sun customer care – Offers Call Center services from a single number using distributed locations.

Manages calls effectively – Chooses from a range of Call Distribution policies including skills-based call distribution.

Minimizes costs – Provides the option for agents to work remotely with access to all call features, offering a smart way to increase staff without renting office space.

Call Recording – Have a Centralized IP Based Recording System to Record and Monitor the calls in the Call Centre anywhere in the world.