Salesforce Integration

Broad-Connect Telecom’s Unified Connector seamlessly integrates BroadWorks and Salesforce, providing an unparalleled way to communicate with customers and business partners. The new joint solution enables Broad-Connect customers to integrate the Hosted PBX platform directly into Salesforce CRM applications, allowing users to access advanced voice features including click-to-dial, recorded-call logging and others.

The Unified Connector now supports both the Internet Explorer and Firefox Web browser and runs on Windows XP and Vista.

Features & Benefits

• No PBX, no CRM server required – everything is hosted and managed in the network
• Screen pop on inbound and outbound calls based on calling line ID
• Information tracking direct from the application - all information auto-logged with the contact file
• Integrated call control gives users the ability to control desk phone from the web
• Click-to-dial on any contact or number in Salesforce