Call Center Agent and Supervisor

Any Call Center user has access to ACD and queuing functionality, which can be enhanced with the ability to set ACD state (sign-in/out, available/unavailable, wrap-up) through a web portal or their phone, or use a sophisticated desktop client application that provides integrated call control, click-to-dial, and ACD state management functions.

Call Center Agent and Supervisor PC Clients

The Agent and Supervisor desktop clients allow users in higher volume call centers to quickly and efficiently manage calls, and their availability to receive calls.

Call Center Agents

The Call Center Agent desktop client enhances their productivity through intuitive interfaces that let call center agents answer, re-direct and resolve calls more quickly to increase productivity and improve the caller's satisfaction level. To future-proof your offer, BroadWorks supports both audio and video for services like music/video on hold, entrance announcements, and comfort announcements.

Call Center Supervisors

Using the Supervisor desktop client, customers are able to monitor real-time agent and queue activity, manage incoming calls, and generate in-depth historical reports.