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No Hardware Required For Our Hosted IVR Solutions

To effectively design, develop, test and implement a new IVR (interactive voice response) application requires an experienced and professional organization. Care should be taken to construct a workable solution that satisfies the needs of both the caller and the organization.

Broad-Connect offers a hosted IVR design and development solution for the creation of automatic phone answering applications. Whether your application is simple or complex, Broad-Connect can develop your phone campaign quickly and have your application in production within days, without the need of purchasing any hardware.

What ever your requirement is, we can design a cost effective solution, without investing in hardware.

IVR Design and Implementation Phases

Broad-Connect applies a systems approach to the design and development of IVR applications. Here is a outline of the steps performed by our experienced IVR management and development organization.

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  • IVR Consulting - can be defined as the definition phase of an IVR project. During this period, IVR consultants determine if and how an automated phone answering solution can benefit both the organization and the end user. The result of this phase is the creation of an IVR feasibility document.
  • IVR Design - is an important phase of a project where the IVR application requirements are researched and defined in terms that can be understood by an IVR developer. The result of this research is a written document called the IVR specification.
  • IVR Development - is a component of an IVR project where a programming team is assembled and assigned tasks to compete the creation of an automated phone answering program.
  • IVR Programming - is the actual coding and creation of the IVR phone application. This can be accomplished using traditional programming languages or the IVR can be developed with high level IVR programming tools.
  • IVR Testing - is a key element within a new IVR development project. Testing involves not just the functioning of the IVR program but also how well the IVR program performs under stress and error conditions.
  • IVR Implementation - is the final phase of a new IVR project. During this period, the IVR program is installed in a live environment with real end users utilizing the features of this new program. IVR developers closely monitor the performance of the IVR during this initial implementation phase.
  • IVR Management - is control over the operation of an automated phone answering (IVR) program. This entails managing the computer and telecom resources as well as the IVR program including current maintenance functions and future enhancements.

IVR Client Applications

Testing and Interviewing Community Phone Services
  • Phone Surveys
  • Conducting Tests By Phone
  • Surveys Over The Phone
  • Telephone Interviews (CATI)
  • Clinical IVR Surveys
  • Telephone Survey
  • Customer Satisfaction Survey
  • Transportation Phone Services
  • Information Phone Services
  • Utility Phone Services
  • IVR Registration Services
  • I'm Ok Senior Calls
  • Emergency Management IVR
  • Customer Satisfaction Survey
Business Phone Services Customer Services By Phone
  • Employee Management Service
  • Store Locator Phone Service
  • HRD Phone Services
  • Employee Testing By Phone
  • Virtual Secretary
  • Bill Payment Services
  • Voice Over Talent
  • Automated Phone Directory
  • Help Desk Solutions
  • Self Service IVR
  • Virtual Help Desk

Personal Phone Services

  • Phone Coaching Services
  • Payment By Phone
  • Money Transfer IVR
Professional Phone Services Business Phone Applications
  • Legal Phone Services
  • Medical Phone Services
  • Real Estate Phone Services
  • Financial Phone Services
  • TPV Third Party Verification
  • Security Guard Monitor

 

Contact Broad-Connect at 1- 877-228-6616 to learn more about our Customized IVR applications.