Auto Dealerships

Managing incoming calls is critical for auto dealerships. Rapid and accurate call processing is the first step towards building a new sales or service relationship. Broad-Connect tools effectively support attendants with web-based line-status monitoring and automatic overflow to an IVR. Dealerships can manage incoming call traffic through a web-based service-center application that provides automatic call distribution across a pool of attendant resources.

Successful auto sales are built around providing quality service, building relationships, and repeat clients. Being responsive and juggling multiple customers requires communications tools that are rich in functionality but also easy-to-use. Broad-Connect provides unified messaging capabilities and mobility tools that are effortlessly configured through a web interface. These tools enable sales personnel to control incoming calls and messages, even during the month-end crunch.

Today, Auto Dealerships are increasingly managed as multi-site operations, increasing the available products and reducing overhead. Having multiple phone systems limit dealers’ ability to function as an integrated organization. With Broad-Connect, multi-site operations receive a consistent, integrated communication service set that advance inter-site communications and dealer performance.

Broad-Connect removes the layers of support and maintenance equipment costs. We can simplify communications management and reduce costs by providing you with both voice and data services, along with the economic benefits of service bundling.