 Calling Features
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16 features |
24 features |
Anonymous Call Rejection
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Lets users refuse all calls from callers who have their caller ID blocked.
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Call Connection Busy
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Lets users set an automatic redial to a busy or unanswered phone number in regular intervals.
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Call Hold
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Lets users place an active call on hold.
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Call Reason Display
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Displays information about a call, such as whether the call was forwarded or transferred.
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Call Transfer - Blind
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Lets users transfer an active call to another extension using fixed buttons
or the softkeys on their phone.
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Call Transfer - Consultative
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User can talk to a 3rd party before transferring.
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Caller ID
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Lets users see the name of the caller. If Caller ID name
information is not available the callers number will be displayed.
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Caller ID Block/Unblock
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Lets users block/unblock their caller ID on outgoing calls.
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Click to Call (From Phone Display)
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Lets users call any number displayed in their call list or contacts list from the phone display.
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Collect Call Screening
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Collect Call Screening lets subscribers redirect incoming
collect calls by using a feature code on their phones. Incoming collect
calls are redirected to a voice-recorded announcement that informs the
operator of the rejection. A typical application for this feature is to
reject collect calls from international operators.
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Extension Dialing (Station to Station Dialing)
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Lets users call other extensions in their company by dialing 4-digits.
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Last Call Return
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The last call return feature is useful for tracing a caller.
For example, a user's phone rings and the caller hangs up before the
user can pick up the phone the last call return feature automatically
redials the number of that incoming call.
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Malicious Call Trace
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Lets users immediately output information to the service provider about calls from annoying parties.
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Outgoing Call Barring
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The outgoing call barring feature lets a subscriber block
outgoing calls for his extension. This feature is useful if a subscriber
wants to prevent other users from making certain types of outgoing
calls from his extension.
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Redial
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The Redial feature lets a user automatically redial the last
number he entered for an outgoing call. The number that is redialed
could be the last one the user pressed on the phone dial pad or the last
number the user dialed using click-to-call from the portal.
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Star Codes
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Allows users to activate popular telephone features by entering star codes.
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Authorization Codes
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The authorization code feature allows users to make calls
from any phone using their own calling
restrictions, overriding the dialing restrictions of the phone. For
example, a user can make an
international call on a lobby phone (which normally does not allow
for these calls) by using the authorization code feature code and his
PIN.
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Lets users set an automatic redial to a busy or unanswered phone number in regular intervals.
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Call Forward Busy
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Lets users forward all calls to a different number when the desk phone is busy.
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Call Forward Fixed to Voice Mail
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Lets users forward all calls to voicemail. It provides the
same feature behavior as the Do Not Disturb button on the phone.
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Call Forward No Answer
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Lets users forward all calls to a different number when the user does not answer the desk phone.
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Call Forwarding
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Lets users forward their phone to another phone number.
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Direct Phone Number
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A Direct Phone Number allows users to receive calls directly
to their phone from outside callers. When callers dial a user's phone
number, the call goes directly to the user's phone.
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Do Not Disturb (DND)
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Lets users specify 'send all calls to voicemail' from a button on the phone set.
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Allows users to activate popular telephone features by entering star codes.
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Voicemail
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Records and save messages from customers.
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Web based tools
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N/A |
14 features |
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Call Logs (Missed, Inbound, Outbound)
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By clicking the "My Calls" tab in the End-User portal users
can view a list of the last ten for missed, incoming, and outgoing
calls.
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Click to Call Portal
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Lets users call any number displayed in their call lists or contacts list from the portal.
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Click to Email
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Lets users send an email message to a caller from the portal call logs or voicemail log.
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Conferencing (5 way)
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The conferencing feature in the portal lets you additional
parties to an existing call, creating an ad-hoc five-way conference.
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Feature Button Assignments
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The "My Phone" tab in the End-User Portal lets a business
user assign speed dials and special features to programmable buttons on
the telephone.
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Find Me
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List a single number and calls can be routed to several phone
numbers based on your preferences. Find Me lets you set different call
treatments for different callers ensuring critical calls are never
missed.
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Hosted Directory (Personal, Company)
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Through the End-User portal, lets users quickly search, view
and dial personal and company-wide contacts from the contact lists.
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My Call Schedule (Find Me)
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Lets the user specify different call forwarding treatments based on time during the day and day of the week.
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Online Help
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Lets users access a help system (help guides) from the
portal. Information includes how to use the phone and how to use the
portal to manage the features.
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Personal Profile
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Lets users change personal information such as alternate
phone numbers (i.e. Mobile and Home Phone), e-mail addresses and home
address in their profile.
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Refuse List
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The refuse list is a Find Me feature. If a user does not
want to talk to specific callers, he can place the contacts into his
Refuse list. When an incoming call is received from a person on the
refuse list, the call is forwarded to the user's voicemail or the caller
receives a busy signal based on the users preferences.
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Simultaneous Ring
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Lets a user direct incoming calls to ring all phone numbers configured in call forwarding settings at the same time.
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Speed Dial - Personal
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Lets users program up to personal 20 entries.
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Visual Voicemail
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View your voice mail and listen to them through the end-user
portal. You can also forward your voicemails to any e-mail address
allowing you to manage your voices messages like any other e-mail.
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